Operational Excellence

Managing Performance

Introduction

Many improvement initiatives fail due to a fragmented approach to the alignment and execution of practitioner activities. Operational Excellence (OPEX) supports the drive for sustainable profitability and growth within your organisation by adopting a holistic approach to improvement.

This LAKESHORE ISL Operational Excellence training seminar will equip you with the knowledge, skills and behavioural competencies required to support an Operational Excellence programme and contribute significantly to the bottom line of your organisation, reducing variation, defects, cycle times, lead times, waste and costs within your operations.

This LAKESHORE ISL training seminar will cover:

• Reasons why improvement initiatives can fail
• The benefits of Operational Excellence
• Success factors that drive sustainable performance
• Problem solving tools and techniques
• Change and Behavioural considerations

Objectives

By the end of this LAKESHORE ISL training seminar, participants will be able to:

• Prioritise and link improvement activities to achieve the organisation’s strategic Objectives
• Analyse the ‘Voice of the Customer’ to align changes to customer requirements
• Engage stakeholders to collectively remove waste and optimise the whole ‘Value Stream’
• Select the appropriate methods and tools within the improvement framework
• Influence organisational culture and employee behaviour to support Operational Excellence

Training Methodology

This LAKESHORE ISL Management & Leadership training is based on a combination of (a) coach led training, (b) practical application of techniques through individual and group activities, (c) discussion and reflection of delegate real life experiences. The seminar manual provides a guide to all tools and methods covered for future reference.

Organisational Impact

• Organisations will benefit from participants adopting holistic thinking, avoiding the sub-optimisation that can result from fragmented improvement activity.
• Aligning improvements to strategic imperatives
• Engaging all stakeholders in the improvement efforts
• Reducing defects and waste across the whole value stream
• Improving the effectiveness of key resources
• Increasing customer satisfaction
• Promoting organisational learning and engagement

Personal Impact

• Individuals will benefit by being able to apply the thinking and techniques to identify, evaluate and improve issues affecting them in the workplace.
• Developing their own professional skills and critical thinking
• Solving problems using structured, disciplined methods
• Making data driven business decisions
• Engaging more effectively with colleagues during team based problem solving
• Learning key terms in the language of business improvement

Who Should Attend?

This LAKESHORE ISL Operational Excellence training is appropriate for everyone in the organisation but may be of special interest to anyone charged with driving the improvement of operating performance.

Seminar Outline

DAY 1

OPEX Framework

• DMAIC Improvement Method (Define, Measure, Analyse, Improve & Control)
• Voice of the Customer
• Customer-Supplier Partnerships
• Strategy Deployment
• Project Pipeline Development and Prioritisation

DAY 2

Process Mapping

• Value Stream Mapping
• Reliability
• Effectiveness (Overall Equipment Effectiveness)
• Zero Targets

DAY 3

Problem Statements

• Project Charters
• Root Cause Analysis
• Behavioural Analysis
• Organisation Culture Analysis

DAY 4

Lean Principles

• Seven Wastes
• Mistake Proofing
• Problem Solving
• Total Productive Maintenance
• Set-up Reduction / SMED
• 5S
• Line of Sight

DAY 5

Control and Monitoring Plans

• Change Management Framework
• Behavioural Plan