Leading & Managing Change

Best Practices in Change Management Processes & Communication

Introduction

Change is a fact of life in all teams, Organizations and countries. The Leadership of change is vital and no matter what activities a Leader or Manager becomes involved in, from strategy implementation to making simple amendments to a work system; all of these activities require change leadership skills. Every time a Leader or Manager makes a decision, some type of change occurs.

This LAKESHORE ISL Leading & Managing Change training seminar focuses on vital area of Leading Change, Organizational Culture and change; Organizational Development (OD) and Work Psychology. It is a unique LAKESHORE ISL Management & Leadership training seminar that provides guidelines on best practice, current ‘best-practice’ and skills development in organizational change leadership.

This LAKESHORE ISL training seminar is ideal for anyone who need to manage change in his or her organisation.

• The Difference between Change Management and Change Leadership
• The Importance of Communication during Change
• Strategies and Tools for Effective for Change Management
• Managing Employee’s Resistance to Change
• The Psychology of Work

Objectives

At the end of this LAKESHORE ISL training seminar, attendees will be able to:

• Understand Human Psychology
• Define what change is and how it impacts on the way people work
• Design a suitable change management model in their workplace
• Identify people’s responses to change and explore the reasons why people resist change
• Describe organizational culture
• Develop practical skills in change leadership
• Design and Implement an effective Organizational Development (OD) based on improved performance

Training Methodology

Participants to this LAKESHORE ISL Leading & Managing Change training seminar will receive a thorough training on the subjects covered by the seminar outline with the facilitator utilising a variety of proven adult learning teaching and facilitation techniques. This LAKESHORE ISL Management & Leadership training seminar is very participatory and experiential. It involves theoretical insight, awareness building and a lot of skill practice in a group setting. The training seminar methodology includes individual and group activities focused on skill development. Case Studies and presentations will highlight the major teaching features. A variety of practical sessions and group interactions are into this LAKESHORE ISL training.

Organizational Impact

• Practical  methodologies  that  can  help  improve  change  management initiatives
• Understand the  importance of workplace psychology in change management
• Build a compelling vision for change with all those involved
• Develop best practice to achieve organizational effectiveness
• Apply change leadership principals to achieve successful change initiatives
• Develop a Strategy Focused Organisation (SFO)  through the Implementation of Change

Personal Impact

• Learn the essential ingredients of change leadership
• Develop skills in change management and leadership suitable for any organisation
• Learn how to use practical change leadership tools
• Understand the five psychological phases of change management
• Appreciate issues around changing organizational culture
• Learn how to develop and Implement an effective Performance Management System as a result of Change Management

Who Should Attend?

• All Managers and Leaders who wish to enhance their competencies in change management
• All Human Resource (HR) Personnel
• People who are likely to take up managerial positions in the future that will involve managing change
• Engineers and other Technical Professionals moving into Organizational Development (OD) or Business Partner (BP) roles
• Occupational Health & Safety and training staff involved in change management
• Those who received their training in Change Management in past years and need to be brought up to date with best practice in Change Leadership

Seminar Outline

Day 1

Understanding Human Psychology and its Impact on Change Management

• What is Human Psychology?
• Tip of the Iceberg Concept
• Understanding Yourself
• Developing  Self-awareness,  Trust  and  Communication
• How Attitudes are formed?
• Motivation at Workplace and What Drives People to be Motivated
• The Key Drivers of Change
• The Need for Change Management

Day 2

Approaches to Organizational Change

• Where do you start with Organizational Change?
• Anticipated Reaction to Change
• What are typically the things which are required to Change?
• Define the Scale of Organizational Change
• Approaches to Organizational Change
• Steps required to Implement Change
• How to Sustain Change?
• What is the impact of Appreciative Inquiry on Change Management?
• Organizational Alignment around the Change

Day 3

Change Management and Change Leadership

• The Five Psychological Phases of Change and their Effective Management
• Difference between Change Management and Change Leadership
• Leadership and Culture in Change Management
• Change Management and Emotional Intelligence impact on Organization Performance
• The Key Components of Emotional Intelligence Link to Leadership
• Emotional Quotient (EQ) vs. Intelligence Quotient (IQ)

Day 4

Organizational Development (OD)

• What is Organizational Development?
• Introduction  to  Performance  Management Tool Namely the Balanced Scorecard
• Defining Strategy and How to Translate It into Action and Execution
• SWOT and PESTEL Analysis
• Barriers and Success Factors to Strategy Execution – Culture, Leadership and Human Factors
• Building a Strategy Focused Organisation (SFO)
• Introduction to Strategy Maps

DAY 5

Developing Performance Contracts Framework and Scoring Mechanism

• Developing Business Plan Methodology to Achieve the Strategic Direction of the Organization
• Developing and Implementing Performance Contracts Framework between CEO and Functional Managers within the Organization
• Developing a Comprehensive Balanced Scorecard and Scoring Mechanism for your organization using EXCEL
• Seminar Review and Wrap-up