Developing Core Skills for Administrators & Secretaries

Better Memory, Reading, Communication & Thinking Skills

Introduction

This LAKESHORE ISL Administrators & Secretaries Core Skills training seminar aims to help you raise your efficiency levels and develop skills that will help you build your career.

By attending this LAKESHORE ISL Office Administration training seminar, you will develop core skills needed for success. These skills will help you improve your confidence and ability to work on your own or as part of a multi-disciplinary project team.

You will learn essential tools for personal development in five key areas:

• Personal Effectiveness (better business reading, note-making with mind maps, and memory skills)
• Interpersonal Communications (better able to overcome barriers and handle difficult situations)
• Contributing to a Team (business brains, better meetings, thinking and working in groups)
• Self-discipline & Emotional Control (how to be heard, how to listen, how to build self-esteem)
• Results-oriented Time Management (take control of your inbox and learn to deal with time-stealers)

Objectives

This LAKESHORE ISL training course is designed to:

• Give you a ‘brain train’ to improve your effectiveness at work
• Improve your reading and note-making skills
• Develop useful note-making skills and show how to link these to your reading
• Teach you to use and apply simple memory systems
• Build your self-esteem and confidence when dealing with teams, individuals and difficult problems and situations
• Show you ways to manage your time and plan for results

Training Methodology

This LAKESHORE ISL Administrators & Secretaries Core Skills training seminar is enjoyable, practical and interactive. It invites you to learn at your own speed and to focus on your own skills (not on competing with others). It helps you to assess your current abilities and approaches to core skills as a starting point for development. Individual tools and techniques are introduced gradually and then re-visited at regular intervals throughout the course. This mix-and-match approach allows the skills to be revised and embedded.

Organizational Impact

Organizations can expect delegates to:

• Raise their efficiency levels
• Have confidence in their ability to handle information overload
• Have practiced strategies for effective reading & note making
• Be able to use memory systems to remember information
• Improve their approaches to inter-personal communications
• Save time and resources through better time management
• Improve their ability to think for themselves & develop action plans
• Be more confident when working in groups & contributing ideas

Personal Impact

Delegates can expect to:

• Develop core skills to help raise efficiency and achieve success
• Improve self-belief and self-confidence when working alone or as part of a team
• Learn faster and more effective business reading skills and note-making skills (using mind maps)
• Learn to use simple memory systems to remember information
• Learn simple techniques to help manage time & plan for results
• Learn problem-solving methods that can be applied systematically to difficult challenges
• Be able to ‘think through’ situations clearly and logically, and be better able to ‘be heard’ and to make decisions

Who Should Attend?

This LAKESHORE ISL training programme will greatly benefit:

• Secretaries and administrators wanting to raise their efficiency levels, improve their effectiveness and develop skills that will help their career-development
• People working in an office role supporting management and/or working in project teams
• Anyone wanting to develop their practical skills and personal strengths to help them succeed in an office environment

Seminar Outline

DAY 1

Personal Effectiveness – Part I

• Your Brain Skills: The Brains behind a Business
• Thinking about Reading (and identifying your current skills)
• How to be a ‘successful’ Reader
• Reading Strategies: The Theory
• Thinking about Note-making
• How to Make Notes Quickly and Effectively Using Mind Mapping
• Practice using Mind Mapping

DAY 2

Personal Effectiveness – Part II

• Reading at Work
• Combining Fast Reading and Mind Mapping skills to Increase Effectiveness
• Memory Magic: Introduction to Memory systems
• Memory Linking
• Memory Journeys
• Remembering Names and Numbers
• Memory at Work

DAY 3

Effective Inter-Personal Communications

• Barriers and Their Solutions
• Body Language / Building Rapport
• Keys to Relationships
• Self-Image and Self-Esteem
• Getting Your Point Across: Know What to Say and When to Say It
• Managing Feelings: Managing other People
• Listening and Questioning

DAY 4

Time Management, Planning & Problem Solving

• Results-orientated Time Management
• Outcome Planning for Better Results
• Can anyone be creative?
• Practical Approaches to Problem Solving
• Prioritisation and Planning Periods
• Getting Things Done
• Identifying and Dealing with Time-wasters

DAY 5

Your Personal Skills-set: Putting It All Together

• Your Role and Job in The Context of Any Organization
• Using Core Skills in the Real World
• Thinking and Working in Groups
• Better Meetings
• How to Change Habits of a Lifetime