Best Practices in Revenue Protection: Metering, Billing & Loss Reduction

Power Distribution Utilities

Introduction

This LAKESHORE ISL Revenue Protection training seminar has been developed as a comprehensive and interactive course on reducing non-technical losses in the electricity and water metering businesses. Exploring the benefits of having robust processes to identify and sustain the reduction of non-technical losses through analysing data, physically identifying and making the metering secure and training people to recover the financial losses.

Course attendees will receive a thorough grounding of why revenue protection is a useful financial solution to revenue leakage. Looking at best practices in locating energy theft in traditional meters and the security issues of those meters, and also understanding the difference smart metering will add to revenue protection, by utilising data and analysing enhanced security measures within the meter to determine if electricity / water is being stolen. To understand how regulation, legislation and license conditions can be a contributing factor to how revenue leakage can be reduced.

Case studies will support the theories to make the learnings very practical for application to the attendees’ own businesses and organisations. Many of the principles that are established in the course will be applicable to stakeholder / consumer engagement at large, and not just in the context of smart metering, therefore delegates might consider attending even if they are not already directly involved in smart metering. 

This training seminar will highlight:

• What constitutes Electricity and Water non-technical losses
• The Dangers of Unsafe Metering
• How to Identify Theft of Electricity and Water
• Promote Best Practices to Reduce Revenue Leakage
• Understanding the Benefits of Smart Metering
• Utilising Regulation, Legalisation and License Conditions
• Revenue Protection Training

Objectives

At the end of this seminar, you will learn to:

• Understand the issue of non-technical losses
• Learn how to analyse data
• Understand the danger of energy theft
• Learn investigation best practices
• Design robust processes within your business
• Develop and apply best practices

Training Methodology

In this Revenue Protection training seminar, goals of each participant are discussed to ensure their needs are fulfilled, as far as possible. Formal delivery, group work, short videos and case studies are used throughout the week. Questions are encouraged throughout, particularly at the daily wrap-up sessions. This provides opportunities for participants to discuss specific issues and, if possible, find appropriate solutions. General discussions are employed to highlight particular points and to illustrate particular conditions.

Organisational Impact

The training seminar will allow delegates to interact and gain shared experiences of others along with:

• Understand the cost of non-technical losses
• Understand safety issues
• Analyse data to identify issues
• Develop skills and knowledge to implement effective revenue protection processes
• Build strategic partnerships with key stakeholders

Personal Impact

On successful completion of this training programme, delegates will be able to understand:

• An understanding of non-technical losses
• Implications of unsafe activities
• Analyse data and react on issues found
• Develop skills and knowledge to implement effective revenue protection processes
• Develop a sound understanding of regulation, legislation and license conditions
• Build strategic partnerships with key stakeholders

Who Should Attend?

This training course is suitable to a wide range of industry professionals who are seeking to gain a strategic overview of the concepts and methodologies, alongside practical tips and advice for planning and developing a Revenue Protection solution, including:

• Smart Meter Project Managers
• Smart Meter Deployment
• Business Analysts
• Meter Asset Co-Ordinators
• Operational Field Managers
• Electrical / Water Engineers
• Electrical / Water Supervisors
• Technicians

Seminar Outline

DAY 1

 Introduction to Non-Technical Losses

• Pre-course Assessment
• Goals and Discussion
• Understanding of Non-Technical Losses
• Definition of Energy Theft
• Revenue Protection in the UK / Worldwide
• Regulation / Legislation
• Supplier License Conditions
• Theft Risk Assessment Scheme (TRAS) 

DAY 2

Traditional & Smart Metering 

• Review of DAY 1
• Traditional Meters & Security
• Methods of Tradition Metering Theft
• Smart Meters
• Smart Meter Installation Rollout in Great Britain
• Worldwide Case Studies / Lessons Learnt
• Smart Meter Revenue Protection
• Meter Tamper Alerts 

DAY 3

Building a Revenue Protection Function  

• Review of DAY 2
• Benefits of Revenue Protection
• Setting up a Revenue Protection Team
• Back-office Processes
• Field Activity Processes
• Internal Department Interaction
• Case Studies 

DAY 4

Revenue Protection Training 

• Review of DAY 3
• Analysing Data
• Raising Reactive Visits
• Revenue Protection Officers
• Metering Knowledge
• Regulation, Legislation, License Conditions
• Customer Interaction 

DAY 5

Strategic Partnerships

• Review of DAY 4
• Building Effective Partnerships
• Promoting Awareness
• UK Revenue Protection Association
• International Utility Revenue Protection Association
• Post-course Assessment