Benchmarking Comparing Your Performance with the Best

INTRODUCTION

This exciting and innovative training  will focus on the practical and theoretical aspects of benchmarking and performance improvement. You will learn why benchmarking is a viable tool that provides useful information for improving virtually any business activity. In this training, you will discover the practical benefits of benchmarking for best practices and how to use these in your department and organisation.

Benchmarking is a performance analysis and re-engineering method that leads to organizational success. Its primary purpose is to provide avenues for improvement in private, government and non-governmental Organizations. Benchmarking is one of the most recognized and widely used tools of all the business strategy tools.

This training will highlight:

• Why Benchmarking is essential for organizational success?
• The Different Types of Benchmarking and When to use them
• The Practical Benefits of Benchmarking for Best Practices
• How to run a Benchmarking Project more effectively
• Practical Tools and Techniques to use in your Workplace

OBJECTIVES

This exciting and innovative training will focus on the practical and theoretical aspects of benchmarking.

At the end of this training, you will learn to:

• Describe the Benefits of Benchmarking
• Discuss How Benchmarking activities can lead to organizational excellence
• Apply the Correct Methodology to Data Collection and Analysis
• Analyse the appropriate methods of continuous improvement

TRAINING METHODOLOGY

This training will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes stimulating presentations supporting each of the topics together with interactive trainer lead sessions of discussion.

There will also be many practical sessions where participants have the opportunity to practice and experience course related activities. Practical and fun exercises, short video presentations, small group work and feedback will be used to facilitate learning.

ORGANIZATIONAL IMPACT

Benchmarking is essential to success in any setting. This training seminar will have a very positive impact on the organisation, including:

• Managers with a detailed understanding benchmarking processes
• Improved relationships (customers, employees, suppliers, partners, and others)
• Increased programme, project and systems effectiveness
• Increased value creation and value capture from diverse assets (tangible and intangible)
• Staff with practical skills that can be applied in many workplace settings

PERSONAL IMPACT

By attending this training, participant will develop a number of important work-related skills and competencies. These include:

• A detailed understanding of the practice of Benchmarking
• Practical skills in continuous improvement
• An understanding of the importance of metrics
• Improved use of strategic tools
• Increased understanding of how to implement an effective Benchmarking project

WHO SHOULD ATTEND?

This trainingis suitable for a wide range of professionals but will greatly benefit:

• Any Manager who needs to improve their skills in Benchmarking and Performance Management
• Engineers
• Accountants and Finance Staff
• Operation Managers / Process Managers
• HSE Leaders
• Middle Managers and Team Leaders involved in process improvement
• Project and Programme Managers
• Change Leaders
• Human Resource (HR) Professionals

SEMINAR OUTLINE

DAY 1

Performance Measurement: Why it matters and how to do it?

• The Need for Performance Measurement
• Using Measurement to transform your organisation
• The History of Measurement
• Key Performance Indicators (KPI) explained
• Measuring the correct things
• The ‘Balanced Scorecard’ and Beyond

DAY 2

The Basics of Benchmarking

• History of Benchmarking
• Benchmarking Terminology
• Strategic, Performance and Process Benchmarking
• Internal vs. External Benchmarking
• Using Benchmarking Consultants – advantages and disadvantages
• Applying the most appropriate Benchmarking Approach

DAY 3

Conducting a Benchmarking Project

• How to Identify suitable Benchmarking Projects
• Running a successful Benchmarking Project
• The Five Phases of Benchmarking
• Identifying and Selecting Metrics & Partners
• Conducting an On-site Participant Meeting
• Benchmarking Project Management

DAY 4

Understanding Data, Metrics and Analysis Tools

• Data Use and Abuse: Using Data Constructively
• A Simple Revision of Key Statistical Terms and Techniques
• The Importance of the Standard Deviation and Variance
• Control Charts
• The CATWOE Technique, RCA, 5-Whys and Cause & Effect
• Collecting and Analysing Benchmarking Information

DAY 5

Essential Tools for Benchmarking and Continuous Improvement

• Kaizen and continuous improvement
• DMAIC and Six Sigma
• Poka-Yoke Approaches
• Legal and Ethical Issues in Benchmarking
• Keys to Benchmarking Success
• Personal Action Planning