Business Process Analysis & Modelling

Business Process Analysis & Modelling

Building Fast, Efficient and Effective Process


Business Process Analysis and Modelling is an essential component of Business Process Redesign (BPR) as well as other business process improvement initiatives such as reengineering, systems development, quality management and continuous process improvement. In this training on Business Process Analysis & Modelling, the participants will acquire the knowledge and skills to analyse and accurately model business processes at the enterprise level as well as the detailed workflow level.

In this course, delegates will acquire the knowledge and skills to map and model business processes at enterprise level as well as detailed workflow level.

This course on Business Process Analysis & Modelling also provides a systematic approach to effectively analyse processes to ensure that business process models accurately reflect reality and includes stakeholder requirements.

Delegates will learn the Business Process Modelling Notation (BPMN). This widely used, open modelling standard combines business-friendliness with the precision required to effectively implement and automate business processes. It is easy to understand and can be applied to all aspects of business process innovation.

Practical analysis and modelling work using the techniques is done throughout the course.

Business process analysis and modelling are important because:

  • The accurate description of business processes requires rigorous analysis
  • Business process models provide a baseline from which to improve
  • Analysis and modelling facilitates improvement through uncovering anomalies, redundancies and deficiencies
  • Models provide the basis for studying and testing a process design and measuring process outcome
  • Business process models transform ephemeral knowledge into a tangible business asset – reusable models that all can understand
  • Models provide clear business process definitions for the effective operation of the business


This course aims to enable participants to achieve the following objectives:

  • Understand business processes and their components
  • Apply process analysis concepts and techniques
  • Define processes using Business Process Modelling Notation (BPMN)
  • Develop business process architecture
  • Analyse process customer requirements
  • Specify measures of business process performance
  • Diagnose the health of a business process
  • Use process improve techniques to transform business processes

Training Methodology

State-of-the-art business process modelling methods are transferred by means of short, focused presentations, which are followed by experiential learning workshop sessions. In these sessions, the knowledge gained is applied to real-world examples and case studies. Rapid learning of the methods and techniques is achieved by means of group work, individual work, participant discussion, facilitator interaction and constructive feedback.

Organizational Impact

  • Enable a process-centered organizational culture
  • Facilitate radical and continuous improvement in the organisation
  • Accurately define the work of the organisation through the use of business process models
  • Contribute to the achievement of breakthrough organizational performance

Personal Impact

  • Objectively obtain the right information to build business process models
  • Effectively apply best-practice business process modelling techniques
  • Confidently contribute to business process improvement initiatives

Who Should Attend?

This training is designed for:

  • Business Managers
  • Business Process Analysts
  • Process Owners
  • Business and Systems Analysts
  • Information Technology Professionals
  • BPM Project Leaders
  • BPM Project Team Members and Quality Specialists

Seminar Outline


Understanding Business Processes

  • The Process View: An Introduction to Business Processes
  • Types of Business Processes
  • Identifying and Naming Business Processes
  • How to Analyse the Components of a Business Processes?
  • Business Processes Modelling Concepts
  • Practical Analysis Work


Developing Business Process Models using Business Process Modelling Notation (BPMN)

  • An Introduction to Business Process Modelling Notation (BPMN)
  • Modelling Business Processes Events
  • Representing Detailed Branching and Joining Logic
  • Business Processes Patterns
  • Modelling Processes using the Basic BPMN Elements
  • Practical Business Process Modelling Work


Advanced Process Modelling Using BPMN

  • Extended BPMN Modelling Elements
  • Developing Hierarchical Diagrams
  • Using Pools and Lanes
  • Handling Process Exceptions
  • Practical Business Process Modelling Work


Analysing Business Processes

  • Introduction to Business Process Architecture
  • Identifying and Analysing Process Customers
  • Diagnosing Process Health
  • Process Performance Analysis
  • Identifying Process Enablers


Improving Business Processes Using Models

  • Identifying Improvement Opportunities using Process Models
  • Moving from as-is to to-be Models
  • Describing Improvements using Process Models
  • Implementing Improved Processes
  • Choosing the Right Modelling Tool

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